Claims & Warranty

Claims & Warranty

We attach great importance to the high quality of our products, but if an item is defective or incorrect, you can make a complaint directly via your company account. Log in, go to order history, select the current order and click on complaint to register the case.

The complaint needs to be made within a reasonable time from the receipt of the delivery. It is important that you report the error as soon as possible so that we can handle the case correctly. The products should, if possible, remain in their original packaging and be clearly marked as defective.

Once we have received your complaint, we will review the case and respond as quickly as we can. If the complaint is approved, the product will be replaced with a new item or through a credit invoice. If the complaint is approved, we will be responsible for the return shipping, otherwise it will be paid by the buyer.

Our goal is to make the process as smooth as possible so that you can focus on your sales.