Shipping & Delivery

Delivery

Once you have placed an order, it will be processed by our warehouse on the next working day. After that, the items are packed and shipped with DHL or PostNord to your nearest service point or parcel locker. The standard delivery time is 1–2 business days from when the package leaves the warehouse, but please note that weekends and public holidays are usually not included in the transport time. As soon as your shipment is on its way, you will receive a tracking number via email.

The estimated delivery time of 1–2 days is approximate and may occasionally be longer, for example during campaigns or if the carrier experiences delays.

Shipping and Collection

All deliveries are sent to a service point or parcel locker; we do not offer direct home delivery to your mailbox. Packages can be tracked in the carrier’s app. With PostNord, you can identify yourself with Bank-ID in the app or by showing identification at the service point, but parcel lockers always require Bank-ID. DHL shipments are collected at the service point by showing valid identification.

Changing Pick-Up Location

You can update your delivery details directly in the carrier’s app. It is possible to switch between service point and parcel locker, or redirect your delivery to another city, as long as the package has not already been loaded onto the truck for delivery or started processing at the terminal. Once your package is registered in the app, you will find an option to update the delivery details.