Returns & Refunds

Returns

We offer a 14-day return policy on our entire range, provided that the products are unused and in their original condition. This also applies to pods, as long as they are returned unopened and in the same condition as at the time of purchase.

All returns must be initiated through your customer profile under “Order History → Return/Claim”. There you register your case and receive instructions on how to proceed. The return is then sent back via your chosen service point. Once we have received and approved the return, the amount will be refunded to the account used for the purchase, usually within a few business days.

Please note that the customer is responsible for the return shipping cost and bears the risk for the products until they have arrived back to us. To ensure correct processing, the order number, name, and contact details must be included. Products not covered by the return policy will only be returned to the customer upon request and then sent cash on delivery. Always contact our customer service before returning products that are not included in the return policy.

Claims

If an item is damaged, defective, or missing, you must register your case through “Order History → Return/Claim”. In your claim, please provide your order number or receipt and describe the issue. We may also request clear photos or video material to support your claim.

The defective product and its original packaging must be kept until the matter is resolved, as we may in some cases need the item returned for inspection. Once we have received your claim, we will review it and get back to you with a solution within 24 hours. If the product is deemed defective, a refund will be made to the account used for the purchase, unless another arrangement has been agreed upon.

Purchases via Resellers

If the product was purchased through a reseller, the claim should primarily be handled there. If the reseller is unable to provide a solution, you are welcome to contact our customer service at [email protected] for further assistance.

To process the claim, a valid receipt is required, and the product must be registered on our website.